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FOR YOUR FOOD & GROCERY DISPUTE

Why a Food & Grocery Code? 
The Code provides:

“Growers and traders may use any dispute resolution procedures they choose to resolve horticulture disputes that arise between them.”

The Wine Code of Conduct sets out a dispute resolution procedure for horticulture. 

Where a grower and a trader have agreed on a dispute resolution procedure which differs from the procedure set out in the Horticulture Code, if one of the parties decides to initiate the procedure set out in the Horticulture Code, the other party must participate in that process as required by the Code.

Despite the freedom parties have to fashion the dispute process, when disputes arise the parties to a dispute do not know where to find a qualified dispute resolver, let alone have the knowledge to devise an appropriate dispute resolution process.

As experts in using the Code and dispute resolution procedures we can provide the assistance you need. If you are unable to agree a dispute resolution process, you can still use the mediation process provided under the Code.

 

Three ways to resolve Food and Grocery Disputes
Negotiation, Mediation and Arbitration

According to the ACCC the Grape and Wine Industry needs different types of dispute resolution assistance.

  • The current Code only identifies a mediation service.
  • We can provide a better dispute resolution process to resolve your WineCode disputes.

NEGOTIATION

When the Horticulture Code was last reviewed by a Government appointed expert panel in 2015, it said: the current dispute resolution mechanism is irrelevant, inappropriate and largely not adopted by parties in the horticulture sector.” We agree.

That is why we provide dispute resolution services needed by the industry and tailored for the issues experienced by its participants. Disputes relating to the quality of delivered produce; timing of the delivery of produce; payment to growers; and transparency of prices.

MEDIATION

When the Horticulture Code was last reviewed by a Government appointed expert panel in 2015, it said: the current dispute resolution mechanism is irrelevant, inappropriate and largely not adopted by parties in the horticulture sector.” We agree.

That is why we provide dispute resolution services needed by the industry and tailored for the issues experienced by its participants. Disputes relating to the quality of delivered produce; timing of the delivery of produce; payment to growers; and transparency of prices.

ARBITRATION

By arrangement with both parties we can arrange a same day inspection, determination and report regarding the dispute by an expert acting as a Conciliator and Adjudicator:
CONCILIATOR The Conciliator encourages the parties to resolve on their own terms and may express their own opinion. In the absence of agreement, the Conciliator makes a non-binding recommendation.
ADJUDICATOR In the event of continued inability of the parties to reach agreement and after hearing any further views of the parties, the Adjudicator, will make a binding determination.

Grocery Code Resolver - Derek Minus

Food & Grocery Code Dispute Resolver

Derek Minus is a Mediator, Arbitrator and Dispute Resolver.
He can help to resolve your Food and Grocery Code dispute NOW.

As the former Commonwealth government mediation Adviser for the horticulture industry, he was appointed to assist parties with the resolution of horticulture disputes.

As a barrister, accredited mediator and chartered arbitrator, he knows how the Grocery Code works and has the skills to personally assist you.

Services are provided at the same rate specified by the Commonwealth Government of $300 per hour (plus GST). Under the Code, each party is required to pay half the fees.

Service and Support Conflict that can affect your livelihood and business relationship can be stressful. We provide the facilities and personal support to get you into resolution quickly.

Need a conciliated agreement? He can be nominated or call upon over 100 mediators Australia-wide who he can refer for appointment by the parties to conduct the mediation of your dispute.

Want an adjudicated decision? With the agreement of the parties the expense and delay of the court system can be avoided with a the appointment of an expert conciliator or private arbitrator.

Contact the Resolver: resolver@grocerycode.com.au

The Food and Grocery Code has a 3-STAGE procedure

Start the RESOLUTION Process

Get a Mediator to assist you

Disputes are not only about single issue matters. Often a dispute can relate to regional or related matters (like plant breeder rights). For these disputes, a multi-party resolution process can be effective, economical and efficient. 

When you are ready to proceed to Mediation, we will register your request and assist you provide the information you need to send to the other party. You can upload those documents on-line and we will arrange to email all the material you want to send to them and any other interested parties, like the lawyers.

Because horticulture produce is perishable, we conduct dispute resolution by videoconference so that the parties can take action quickly to understand the nature of the problem and reach resolution. Video-conferencing services are provided at no additional cost, for the conduct of pre-mediation meetings or even the conduct of the mediation.

Our administration staff will personally contact you and the other party to discuss the nature of your dispute, the mediator skills required and the timing of the mediation.

We will refer the dispute to a NMAS accredited mediator who meets your joint criteria.

On-line payment facilities are available to quickly initiate the process. We will prepare the completed mediation agreement for signature as an electronic document and send it to you along with information sheets about the mediation process.

Once a party lodges a Notice outlining their concerns with the other party, it immediately triggers the legislated dispute process

If the complaint is not resolved at the end of the 3-week period allowed for negotiation, either party can request a mediator be apponted to facilitate the discussion and resolution.

The mediator is an independent and accredited professional facilitator (usually a practising lawyer with franchising experience). The mediator will usually set the matter down for mediation to be conducted in the State or Territory in which the franchised business is based.

Once the mediator sets the date and time for the mediation, the other party:

must attend the mediation

must negotiate in good faith

must pay half of the mediation fees.

The mediation process is both privileged and confidential. This allows the parties to talk frankly and openly with each other and with their lawyers present (if required). With the mediator’s assistance, the parties aim to design an outcome to resolve the problem as discussed and defined by the parties.

Multiple suppliers in dispute with a Retailer

Disputes are not only about single issue matters. Often a dispute can relate to regional or related matters (like plant breeder rights). For these disputes, a multi-party resolution process can be effective, economical and efficient. 

When you are ready to proceed to Mediation, we will register your request and assist you provide the information you need to send to the other party. You can upload those documents on-line and we will arrange to email all the material you want to send to them and any other interested parties, like the lawyers.

Because horticulture produce is perishable, we conduct dispute resolution by videoconference so that the parties can take action quickly to understand the nature of the problem and reach resolution. Video-conferencing services are provided at no additional cost, for the conduct of pre-mediation meetings or even the conduct of the mediation.

Our administration staff will personally contact you and the other party to discuss the nature of your dispute, the mediator skills required and the timing of the mediation.

We will refer the dispute to a NMAS accredited mediator who meets your joint criteria.

On-line payment facilities are available to quickly initiate the process. We will prepare the completed mediation agreement for signature as an electronic document and send it to you along with information sheets about the mediation process.

We administer your Dispute

Disputes are not only about single issue matters. Often a dispute can relate to regional or related matters (like plant breeder rights). For these disputes, a multi-party resolution process can be effective, economical and efficient. 

When you are ready to proceed to Mediation, we will register your request and assist you provide the information you need to send to the other party. You can upload those documents on-line and we will arrange to email all the material you want to send to them and any other interested parties, like the lawyers.

Because horticulture produce is perishable, we conduct dispute resolution by videoconference so that the parties can take action quickly to understand the nature of the problem and reach resolution. Video-conferencing services are provided at no additional cost, for the conduct of pre-mediation meetings or even the conduct of the mediation.

Our administration staff will personally contact you and the other party to discuss the nature of your dispute, the mediator skills required and the timing of the mediation.

We will refer the dispute to a NMAS accredited mediator who meets your joint criteria.

On-line payment facilities are available to quickly initiate the process. We will prepare the completed mediation agreement for signature as an electronic document and send it to you along with information sheets about the mediation process.

Dispute not resolved, what next?

The Code resolution process does not provide a mechanism for the mediator to make a determination about the merits of each party’s case. If after 30 days from the mediation starting, there is no resolution, either party can ask the mediator to terminate the mediation.

When a dispute was not resolved by mediation, it used to mean there was no other option for a party (grower or trader) than to “give-up”, take what was offered or initiate expensive and lengthy litigation in the court system.

The recent Franchising Inquiry conducted by the Australian Senate, recommended that the dispute resolution scheme under the Franchising Code, which is similar in nature to the Horticulture Code be amended to include the option of binding arbitration.

Where an arbitration is conducted the arbitrator has the capacity to award remedies, compensation, interest and costs.

If the mediation is unsuccessful, we can assist parties with the legal adjudication of your dispute by appointing an  expert arbitrator to make a binding determination.